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Check to see if there are new versions of Chrome, Firefox, and Safari by clicking ‘About’ and then view build info. No matter which browser or operating system you’re using, you should be on the latest version. If you are trying to listen to music and podcasts on Spotify using a browser like Chrome, Firefox, or Safari – there are a few fixes we can try to clear up problems. Why is Spotify not working? Browser Issues Moving somewhere else may help ease the issue in both of these cases. If you are connected to a cellular network, the network may be congested.

If you are connected to a WiFi network, you may be experiencing a problem with your router. Check whether or not your device is connected to the internet by opening the ‘Settings’ menu and viewing your network connections. If you are still experiencing problems playing music and podcasts on Spotify, it might be because of your internet connection. Why is Spotify not working? Internet Issues If the setting is turned on, turn it off and back on – especially on Windows 10 devices. This uncommon issue is one of the strangest reasons why Spotify is not working on many smart devices. Your device should now be synced to pick up date and time information from the towers to which it connects.

Find ‘Automatic Date & Time’ and turn it on.

This problem is more common on laptops and tablets that move between time zones without automatic time zone settings. Spotify’s servers may have trouble syncing with your device if the time and date are set wrong. It may seem strange, but check the time and date settings on your device.

Choose the ‘Storage’ option, then ‘Clear Cache.’.

Tap ‘Apps’ then scroll to find ‘Spotify.’.

Tap the ‘Settings’ icon on your device.

Clearing an app’s cache gets rid of all the app data, including any custom settings. If you’ve updated the Spotify app and Spotify is not working, then clearing the cache is the next step. You would be surprised how often updating the Spotify app can fix streaming problems. If there is an update available, install it and then see if you can play music. Spotify needs to be on the latest version to function correctly.Ĭheck the Google Play Store or App Store to see if there is an update for Spotify. Sometimes people go long periods of time without updating the apps on their smartphones.

Play a song or podcast to see if Spotify is working.

Confirm the restart and then open Spotify.Hold down the power button on your device.